What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form No Longer Redirecting

    Asked by Swaartbaard on August 13, 2012 at 01:28 PM

    HI,

     

    My form has suddenly stopped redirecting to the page i need it to redirect to??

    Page URL:
    http://www.sunshineinabottle.co.za/checkout

  • Profile Image
    JotForm Support

    Answered by Deygus on August 13, 2012 at 01:49 PM

    Hello,

     

    This sounds like it may be very frusterating and I'm sorry it has happened. In order to fix your problem I would suggest you go back into the related form and clear out your url redirection save it then re-enter it and save it again to see if that resolves the issue. It is possible that a glitch in the url may have occurred causing more problems for the coding. Lastly, if that does not work, it may seem disheartening but you may need to create the same fields on a new form and use that incase the original form glitched out which may be the case in things that bug out like that.

     

    Sincerely,
    Kade M. 

  • Profile Image

    Answered by gori-mathew on August 13, 2012 at 03:16 PM

    Hi,

    Apologies for inconvenience caused. Please kindly remove the initial redirection condition and set it up again.

    You may like to take a look at this user guide article for more details:

    http://www.jotform.com/help/57-Conditional-Logic-on-Forms

    If you need further assistance, feel free to contact us again anytime.

  • Profile Image

    Answered by Swaartbaard on August 14, 2012 at 03:51 AM
    Hi,
    Thanks for the reply.
    Changing redirect url didn't help.
    Also noticed that the form submissions aren't being received.
    If I go about making a new form, what is the likelihood of
    this happening again?
    Regards
  • Profile Image
    JotForm Support

    Answered by idarktech on August 14, 2012 at 08:15 AM

    @swaartbaard

    Your form seems to work fine here. It redirects me to this page after submitting the form. Is this correct? Can you please try to clear your browsers cache and retest your form? Check my test here: http://idarktech.com/jotform/video/form_redirect.swf

    If this isn't what you are referring about, please give us more details about the problem so we can help you further with this.

    Thank you.

  • Profile Image

    Answered by Swaartbaard on August 25, 2012 at 07:24 AM
    Hi,
    Sorry for late reply
    I managed to fix the redirect by duplicating the form and them deleting the
    first one.
    Seemed to do the trick
    Thanks for the help
  • Profile Image
    JotForm Support

    Answered by liyam on August 25, 2012 at 08:07 AM

    No worries, Swaartbaard. It's great to know as well that your problem has been resolved.

    If you have further questions or concerns, please do let us know.

    Thanks.