What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have gotten a couple of blank responses...

    Asked by jakapla on August 13, 2012 at 02:26 PM

    I am using your form as an RSVP form for my wedding, and while it has worked great most of the time, I have gotten a couple of blank responses where even the required fields are all left blank.. is this a glitch, or is someone trying to use the form and doing it wrong, and the system is letting it though blank?

    Page URL:
    http://heatherlovesjeremy.com/rsvp.html

  • Profile Image

    Answered by ItalyTech on August 13, 2012 at 02:48 PM

    Hi and thanks for contacting us,

    I've checked your submissions and I can see that some informations missing on some submission.

     

    I immediatly forward your report to our 2nd Level Support in order to know what's happened.

     

    We let you know when we have any news at reguard.

     

    We apologize for this inconvenience caused to you.

    Thanks

    Alessandro

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    Chief Technology Officer

    Answered by eee on August 14, 2012 at 02:54 AM

    Hi,

    The missing submissions are related with a Javascript problem that allow required fields to be able to send on some browsers.

    This problem has been added to our TODO list, it will be solved ASAP.

    Kindest Regards,

    Ertuğrul.

  • Profile Image

    Answered by rpenner on August 15, 2012 at 04:52 PM

    We are having the same troubles on our end. Eagerly awaiting a fix to the problem, as well as wondering whether there will be a way to retrieve information from the blank forms we've received already, or will they need to be re-submitted?

  • Profile Image
    JotForm Support

    Answered by idarktech on August 15, 2012 at 06:05 PM

    @rpenner,

    Thanks for your message. We will update you via this thread if there's any progress about this.

    --

    Please ask them to resubmit their answer. But, take note that blank submission is a no data form, meaning they don't fill the form at all (even fields are set as required). This becomes possible when their browser's javascript is disabled, with this they can easily bypass the required field checks. Don't you worry as this only happen in a very few cases.

    Thanks.