What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why has my account been upgraded and my card charged without my permission?

    Asked by EuromoneyConferences on July 19, 2017 at 03:49 AM

    I received an email "congratulating" me that my jot form account has been upgraded and that I had been charged. I have not asked for this to happen. I have now downgraded and would like my refund immediately. 


    Thank you,


    David Lamb 

  • Profile Image
    JotForm Support

    Answered by Nik_C on July 19, 2017 at 05:03 AM

    You're on Bronze monthly plan:

    And when you purchased that plan you accepted that the plan will be auto-renewed:

    Since our plans are subscription based.

    We will refund your last payment and downgrade your plan to Free.

    If you have any further questions please let us know.

    Thank you!