Why has my account been upgraded and my card charged without my permission?

  • Profile Image
    EuromoneyConferences
    Asked on July 19, 2017 at 03:49 AM

    I received an email "congratulating" me that my jot form account has been upgraded and that I had been charged. I have not asked for this to happen. I have now downgraded and would like my refund immediately. 

     

    Thank you,

     

    David Lamb 

  • Profile Image
    Nik_C
    Answered on July 19, 2017 at 05:03 AM

    You're on Bronze monthly plan:

    And when you purchased that plan you accepted that the plan will be auto-renewed:

    Since our plans are subscription based.

    We will refund your last payment and downgrade your plan to Free.

    If you have any further questions please let us know.

    Thank you!