What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails not sending after editing submissions

    Asked by 3dsystem on July 19, 2017 at 07:35 AM

    edit submission emails are not sending. "3D Systems tickets open"

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    JotForm Support

    Answered by Kiran on July 19, 2017 at 10:50 AM

    I have checked your JotForm and see that there are emails set with conditions. Please be noted that the emails with the conditions will be sent only when the rules set in the conditions are passed. Also, please make sure that you enable the option 'Send on Edit' in the email settings to send the email after editing the submission.

    Please review the conditions once and 'Send on Edit' option for the email that is required to be sent after editing the submission. If the issue still persists, please let us know the email that needs to be sent after editing the submission so that we can assist you further.