Some error about required field of others option

  • Profile Image
    xiaoyankai
    Asked on July 19, 2017 at 07:46 AM

    Situation:The limit of the option is 3 which includes Others option.

    Once I type some text and delete them  in Others, this field will always notify me to fill in or my answer exceed the limit but in fact the Others option is empty

    Please check if there are some bugs in it.

  • Profile Image
    Chriistian
    Answered on July 19, 2017 at 11:31 AM

    I checked your form (https://form.jotform.me/71971024155453) and I was able to replicate the issue you are reporting. 

     

    As per checking, this is how the "Other" option works. The regular Multiple Choice field "Other" option field also displays a checkbox field. Since the "Other" option checkbox is checked the "Other" option textbox field is required. 

    On your form, the "Other" option checkbox is only hidden so the user will not be able to see the checkbox. If we display the "Other" option checkbox you will notice that the checkbox is checked so the field is required.

    To avoid this confusion, I suggest displaying the "Other" option checkbox on your form. You can add this custom CSS code to your form to display the checkbox. 

    .form-checkbox-other {
        visibility: visible !important;
    }
     
    To add/inject custom CSS code to your form, just follow the instructions provided in this guide: How to Inject Custom CSS Codes