Why my account is downgraded?

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    nicolamaioli
    Asked on July 19, 2017 at 08:40 AM

    Perchè il mio account è tornato Free? Ho pagato l'annuale in aprile 2017

    Grazie

    Nicola Maioli

  • Profile Image
    Nik_C
    Answered on July 19, 2017 at 11:46 AM

    I checked your account and the reason why you were downgraded is that your previous plan (the plan you had last year) Storage yearly ended, and it downgraded the plan. But I restored your Bronze plan and you're in good standings.

    We're sorry for this inconvenience. 

    If you have any further questions please let us know.

    Thank you!