What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my account is downgraded?

    Asked by nicolamaioli on July 19, 2017 at 08:40 AM

    Perchè il mio account è tornato Free? Ho pagato l'annuale in aprile 2017

    Grazie

    Nicola Maioli

  • Profile Image
    JotForm Support

    Answered by Nik_C on July 19, 2017 at 11:46 AM

    I checked your account and the reason why you were downgraded is that your previous plan (the plan you had last year) Storage yearly ended, and it downgraded the plan. But I restored your Bronze plan and you're in good standings.

    We're sorry for this inconvenience. 

    If you have any further questions please let us know.

    Thank you!