What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Checking response on mobile device

    Asked by Jaf3778 on July 19, 2017 at 09:36 AM

    Good Morning,

    When testing my new form on a mobile device I have noticed that once I "check" or select an option, I am unable to "uncheck" or unselect that option. It works correctly on my laptop, Please advise, Thanks

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    JotForm Support

    Answered by david on July 19, 2017 at 12:44 PM

    I checked a couple of your most recent forms and did not see any checkbox fields.  If you wouldn't mind letting us know which form you are working with as well as which field is causing trouble, we will be happy to take a look.