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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I can't modify email autoresponder?

    Asked by garantecondominio on July 19, 2017 at 10:02 AM

    i try to modify email autoresponder in one new form...but the program doesn't give me the possibility

    Page URL:
    www.garantecondominio.it

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    JotForm Support

    Answered by Jan on July 19, 2017 at 01:12 PM

    Unfortunately, I wasn't able to replicate the issue on my end. I can access the "Emails" wizard and edit the email alerts. Here's a screen capture:

    I recommend you to log out from your account and restart your browser. Go back to your account and try it one more time.

    May I know exactly what is happening when you click the "Edit" button of the autoresponder? Are you getting any error message? If you can provide a screenshot, please do so.

    I have cleared your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.