What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How come I am out of space when I only have one form with no submissions?

    Asked by CrystalClarey on July 19, 2017 at 12:31 PM

    I only have 1 form with 0 submissions, yet I'm out of space?


    When I copy the link to share, this is the copied link. Yet, when i click on it,  shoes error form over quota. 

  • Profile Image
    JotForm Support

    Answered by AIDAN on July 19, 2017 at 02:14 PM

    I have checked your account and found that it is in the overlimit status because you are currently using 119.93 MB of upload space whereas the limit of the Free status is 100 MB.

    I also found that you have some deleted forms in the Trash folder and they contain submissions, which would explain the upload space usage.

    For more information that would help you understand your account usage and limits, please see our guide here: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    I hope this helps. If you need further assistance please let us know. Thank you.