What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email Notifications: Fields in email do not match with fields in form

    Asked by ProTel on July 19, 2017 at 03:02 PM

    Hi I'm having a problem with my business card ordering form. I made a few changes to the form recently including adding a new drop down box with Job Title options and changing the question and options on another existing drop down box. The job title drop down box is mandatory and is showing up on the form when employees fill it out but it doesn't show up on the completed form that is emailed to me after they submit it. The other drop down box is showing up and has the correct options but is showing the wrong question on the submitted form. How can I fix this?


    Michelle Weller

    Mid-Atlantic ProTel


    304-264-3600 ext 105


  • Profile Image
    JotForm Support

    Answered by Chriistian on July 19, 2017 at 04:13 PM

    Apologies for the inconvenience. It should work now. I sent submissions to your form. If you check your email, the message now looks like the screenshot below.


    Let us know if you need further assistance.