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  • Profile Image

    Deleting phone numbers

    Asked by htcne on July 19, 2017 at 03:18 PM

    Hi,

     

    If you do not have this problem, then I must be doing something wrong.  When I see the response form (before I click the edit), phone numbers are there.  As soon as I click 'edit', they disappear.  When I click cancel edit, they come back.

    It didn't happen for the first two pages of our registration form, but on page three when I try to edit the response form so I can add separate text boxes for first and last names, this is where I'm having the problem.  Can you please check page three, the first name that is blank for first and last name?

     

    Thank you

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    JotForm Support

    Answered by Mike_G on July 19, 2017 at 04:35 PM

    We would like to apologize for any inconvenience this is causing you. I see that you have opened several threads regarding the same issue you explained in this thread.

    https://www.jotform.com/answers/1202118

    https://www.jotform.com/answers/1202275

    https://www.jotform.com/answers/1202440

    https://www.jotform.com/answers/1202977

    https://www.jotform.com/answers/1203433

    https://www.jotform.com/answers/1203518

    However, one of my colleagues on another thread was able to reproduce the issue you are having and already escalated it to our developers.

    https://www.jotform.com/answers/1203443

    I would suggest you refer to that thread if you have any other questions or concern regarding the said issue. Although we cannot provide any ETA to when the issue will be fixed, please be assured that if there are any updates from our development team, we will surely notify you in that thread.