What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Deleting phone numbers

    Asked by htcne on July 19, 2017 at 03:18 PM



    If you do not have this problem, then I must be doing something wrong.  When I see the response form (before I click the edit), phone numbers are there.  As soon as I click 'edit', they disappear.  When I click cancel edit, they come back.

    It didn't happen for the first two pages of our registration form, but on page three when I try to edit the response form so I can add separate text boxes for first and last names, this is where I'm having the problem.  Can you please check page three, the first name that is blank for first and last name?


    Thank you

  • Profile Image
    JotForm Support

    Answered by Mike_G on July 19, 2017 at 04:35 PM

    We would like to apologize for any inconvenience this is causing you. I see that you have opened several threads regarding the same issue you explained in this thread.







    However, one of my colleagues on another thread was able to reproduce the issue you are having and already escalated it to our developers.


    I would suggest you refer to that thread if you have any other questions or concern regarding the said issue. Although we cannot provide any ETA to when the issue will be fixed, please be assured that if there are any updates from our development team, we will surely notify you in that thread.