What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error when copying multiple cells in google spreadsheet

    Asked by Ross Davis on July 19, 2017 at 04:26 PM

    Me to on this same issue.  Form:  https://form.jotform.com/71735133769160

    I receive the error on any attempt to copy.  

    Thanks!

    Ross

  • Profile Image
    JotForm Support

    Answered by jonathan on July 19, 2017 at 04:30 PM

    We were able to identify the existence of this glitch. I have forwarded this thread to our higher team support.

    We will notify you here once fixed.

  • Profile Image
    JotForm Support

    Answered by jonathan on July 20, 2017 at 05:35 AM

    Our developer have now fixed the issue with copying multiple cells data in sheet used by google spreadsheet integration.

    The issue was related to Google spreadsheet cells that do not have borders on it.

    You can apply the fix in 2 ways on your form current google spreadsheet integration.

    #1 Redo the google spreadsheet integration of the form. Removing the integration and adding it back again to the form will update the related sheet in the spreadsheet integration.

    #2 Manually add the cells borders in the Sheet used in google spreadsheet integration. This should fix the issue without removing the existing google spreadsheet integration.

    Example:

     

    Let us know if issue still persist.

     

     

  • Profile Image

    Answered by rmdavis on July 20, 2017 at 08:43 AM
    Well done! Appears to be working properly now. Kudo's to who figured this
    ...