Unable to load file error when doing copy and paste action of data in google spreadsheet

  • Taty
    Asked on July 19, 2017 at 7:27 PM
    We are experiencing the same problem. Any solution for this? It's quite an urgent matter in our case.
  • jonathan
    Replied on July 19, 2017 at 7:32 PM

    I have submitted a bug ticket report to the higher team support. We will notify you here once fixed.

     

  • jonathan
    Replied on July 20, 2017 at 5:35 AM

    Our developer have now fixed the issue with copying multiple cells data in sheet used by google spreadsheet integration.

    The issue was related to Google spreadsheet cells that do not have borders on it.

    You can apply the fix in 2 ways on your form current google spreadsheet integration.

    #1 Redo the google spreadsheet integration of the form. Removing the integration and adding it back again to the form will update the related sheet in the spreadsheet integration.

    #2 Manually add the cells borders in the Sheet used in google spreadsheet integration. This should fix the issue without removing the existing google spreadsheet integration.

    Example:

    Unable to load file error when doing copy and paste action of data in google spreadsheet Image 1 Screenshot 20

     

    Let us know if issue still persist.