What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account autosuspended?

    Asked by Ivan Hernandez Garcia  on July 20, 2017 at 12:26 AM

    Goodnight.

    I have the same problem, again my account appears like this: "Login failed - AUTOSUSPENDED".

    I had already supported the user BDAVID, where he told me the following:

    "We apologize for the inconvenience, your account has been reactivated. It was suspended by our phishing system, this system is not updated to scan forms made in other languages, but we have added your form to our whitelist to prevent this from happening again.

    Open to new thread if you need anything else, we will be glad to assist you. "

    However I do not think that is the reason, since again the same thing happened to me, and in fact I had already made forms in another language and had no problem.

    For this reason I request that my account be activated again please, and if possible inform me what is the real inconvenience by which my account is deactivated.

    Thank you, Sincerely Ivan HG

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    JotForm Support

    Answered by Charlie on July 20, 2017 at 03:50 AM

    Hi,

    Your account was suspended because of this form:

     

    "Nombre de usuario" => username

    "Contrasena" => password

     

    Your form seems to be acting like an Instagram page where it ask for users' log in credentials. Please note that we DO NOT allow forms asking for sensitive information. Your form is suspected as a phishing page which is why you are suspended. Please review our terms of use here: http://www.jotform.com/terms/

    We can only re-activate your account if you agree to our terms and avoid creating similar forms like this. We will also need to delete this form. 

    We'll wait for your response.