My account suspended again. Please help

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    Login failed - AUTOSUSPENDED
    Asked on July 20, 2017 at 03:52 AM


    I have the same problem, again my account appears like this: "Login failed - AUTOSUSPENDED".

    I had already supported the user BDAVID, where he told me the following:

    "We apologize for the inconvenience, your account has been reactivated. It was suspended by our phishing system, this system is not updated to scan forms made in other languages, but we have added your form to our whitelist to prevent this from happening again.

    Open to new thread if you need anything else, we will be glad to assist you. "

    However I do not think that is the reason, since again the same thing happened to me, and in fact I had already made forms in another language and had no problem.

    For this reason I request that my account be activated again please, and if possible inform me what is the real inconvenience by which my account is deactivated.

    Thank you, Sincerely Ivan HG

  • Profile Image
    Answered on July 20, 2017 at 04:00 AM

    Hello Ivan,

    Your account was reported by our phishing detection system as suspicious of phishing activities, your form "CV Application Form" is the one that triggered the suspension because of the password field you have in your form. Please check the screenshot below:

    Jotform implements scripts that allow us to detect real scammers, our terms are clear regarding to such type of forms. Please read the following excerpts from our Terms regarding to Termination of the service and Scams.

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. 

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    Authentication form can't be used in JotForm and creating such forms are against the Terms of Use. I have deleted the suspected form and activated your account again.

    Kindly refrain from creating form with email/password, login/password or credit card details.

    Thank you!