What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is not working for customers, need help!

    Asked by MummySOSLtd on July 20, 2017 at 04:28 AM

    We have created a form for customers to use for application. We have personally tried the form/application as a customer ourselves and its working just fine. However, everytime the customers try to fill out the form it is saying its invalid or that it wouldn't load. With your kindness we need immediate help to resolve this as the form is crucial for events we have made thats coming up soon.

    Page URL:
    https://form.jotformeu.com/71905771429362

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    Answered by Sven on July 20, 2017 at 07:05 AM

    I have just tested your form, and I was able to load it and fill it without issues. There's nothing wrong on our end as far as I can see. Do you know if there's any specific error or issue that your customers are receiving? It could be a local network issue, as I didn't see any issues while testing. 

    Also, are you using the standalone link, or is your form embedded to your website/page, if so, it could be an issue with the embedding or such. If that's the case, please let us know so we can have a look.