What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why the submit button of my form disappears?

    Asked by WSinternational on July 20, 2017 at 05:18 AM

    why does my button form disappear when I forget some

    details, for instance: I forgot my cc number then suddenly the button disappears...

    this is a bug?

    Can you please help me out?



    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 20, 2017 at 07:54 AM


    I'm sorry for the trouble caused to you. 

    Have you solved this problem already? I did test your form and I am unable to replicate the issue you are having. "Complete Order" button is being displayed in your form without any problem. Can you please share a screenshot of the problem and we will take a look. The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by WSinternational on July 20, 2017 at 08:08 AM


    I made a screenshot from what happens.

    The picture in the first place is nothing wrong with it

    but when you make a signup mistake or you fill wrong details 

    or want to restore the filling details, it seems de button disapears.


  • Profile Image
    JotForm Support

    Answered by Nik_C on July 20, 2017 at 11:47 AM

    I checked your form and tried all the steps to replicate this issue, but I wasn't able to:

    When you test your form, is it embedded or you're testing the direct link?

    We'll wait for your response.

    Thank you!