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  • Profile Image

    Submit button is cutoff from the bottom of my embedded form

    Asked by juliendct on July 20, 2017 at 05:47 AM

     

    I have prepared my forms for course registrations and bookings at shows, on PC no problem, but on most smartphones the button "submit" does not appear! What should I do? Thank you

    Page URL:
    http://www.theatre-impro.be/

    Screenshot
  • Profile Image
    JotForm Support

    Answered by jonathan on July 20, 2017 at 08:13 AM

    I test view your form on your website using mobile browser and I was able to see the issue. The form is cut-off and the submit button is not available.

     

    What I suggest you try for now is to re-embed your form in the website using instead its iframe publish code.

    Make sure you remove first the previous script embed code you used before adding the form back in the website using its iframe code.

    You can test again on your website using mobile browser and check if the full form is now viewable.

    Let us know if issue persist.

  • Profile Image

    Answered by juliendct on July 20, 2017 at 10:43 AM

    Hello,
    Nothing works correctly...
    Whatever I do, the link button never appears
    ________________________________
    De : JotForm
    Envoy: jeudi 20 juillet 2017 14:13
    : juliendct@live.be
    Objet : Re: The Send button does not appear on smartphone
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    [http://cms.interlogy.com/uploads/image_upload/image_upload/global/9260_150X150.jpg]
    JotForm Form Builder
    www.jotform.com
    JotForm's form builder helps you create & publish online forms anywhere, anytime without writing a single line of code. Free without ads!
    Answered by jonathan
    I test view your form on your website using mobile browser and I was able to see the issue. The form is cut-off and the submit button is not available.
    [https://www.jotform.com/uploads/forum/jonathan/1500552589zzz%202017-07-20%2020.08.22.png]
    What I suggest you try for now is to re-embed your form in the website using instead its iframe publish code.
    Make sure you remove first the previous script embed code you used before adding the form back in the website using its iframe code.
    You can test again on your website using mobile browser and check if the full form is now viewable.
    Let us know if issue persist.
    View this thread on browser Unsubscribe Thread
    1500552805
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on July 20, 2017 at 01:26 PM

    I noticed that this issue is happening on devices with lower resolution. I tested on iPhone 7 and it worked fine, but when tested on iPhone 5 I noticed the issue. So I inserted a custom CSS in your Custom CSS field:

    I tested again and it worked fine on iPhone 5.

    Could you please test now and let us know how it worked for you?

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by juliendct on July 21, 2017 at 06:43 AM
    Hello,
    People who have an IPhone have no problem, but for all others it does not work ...
    ________________________________
    De : JotForm
    Envoy: jeudi 20 juillet 2017 19:26
    : juliendct@live.be
    Objet : Re: The Send button does not appear on smartphone
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    [http://cms.interlogy.com/uploads/image_upload/image_upload/global/9260_150X150.jpg]
    JotForm Form Builder
    www.jotform.com
    JotForm's form builder helps you create & publish online forms anywhere, anytime without writing a single line of code. Free without ads!
    Answered by Nik_C
    I noticed that this issue is happening on devices with lower resolution. I tested on iPhone 7 and it worked fine, but when tested on iPhone 5 I noticed the issue. So I inserted a custom CSS in your Custom CSS field:
    [https://www.jotform.com/uploads/forum/juliendct/15005715342017-07-20_19-24-27.png]
    I tested again and it worked fine on iPhone 5.
    Could you please test now and let us know how it worked for you?
    We'll wait for your response.
    Thank you!
    View this thread on browser Unsubscribe Thread
    1500571614
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on July 21, 2017 at 10:50 AM

    I checked the form embedded on your site (http://www.theatre-impro.be/cours.html) and it seems to be displayed properly on my end. 

    I also checked this on iPhone and android device and the submit button seems to be displayed properly. If the issue still persists on your end, can you provide us the device you are using where you encounter the issue so we can further investigate?

  • Profile Image

    Answered by juliendct on July 22, 2017 at 03:43 AM
    Hi!
    To display the button (for courses), I was obliged to move it over the text ... but it lacks part of this text!
    For reservations, it is not displayed, but the capcha activates its function. The phone I use is an Acer Liquid Jade Z.
    ________________________________
    De : JotForm
    Envoy: vendredi 21 juillet 2017 16:50
    : juliendct@live.be
    Objet : Re: Why the Send button does not appear on smartphone?
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    [http://cms.interlogy.com/uploads/image_upload/image_upload/global/9260_150X150.jpg]
    JotForm Form Builder
    www.jotform.com
    JotForm's form builder helps you create & publish online forms anywhere, anytime without writing a single line of code. Free without ads!
    Answered by Chriistian
    I checked the form embedded on your site (http://www.theatre-impro.be/cours.html) and it seems to be displayed properly on my end.
    Les cours - Le MAIR - theatre-impro.be
    www.theatre-impro.be
    Agenda des Spectacles CLIQUEZ ICI. Suivez-nous sur facebook google+. Copyright 2016-17 Le MAIR. All rights reserved.
    [https://www.jotform.com/uploads/forum/Chriistian/15006482962017-07-21_2243.png]
    I also checked this on iPhone and android device and the submit button seems to be displayed properly. If the issue still persists on your end, can you provide us the device you are using where you encounter the issue so we can further investigate?
    View this thread on browser Unsubscribe Thread
    1500648651
    ...
  • Profile Image
    JotForm Support

    Answered by Jim_R on July 22, 2017 at 07:51 AM

    Like my colleague, the Submit button shows up on my mobile phone. I used an Android Phone for my test seeing that the phone you're testing it with was an Android Phone too.

    I can see the Submit button, along with the Text Field that you moved underneath it. Here's how it looked like from my perspective.

    Can you get back to us with the following:

    1. A latest screenshot of how you see the form from your end. Please don't reply via email, open your thread here first then post your reply and screenshot from there.

    Related guide: How-to-Post-Screenshots-to-Our-Support-Forum

    2. I'm assuming you're using Chrome for your Liquid Jade Z phone but just in case you're not, let us know what browser you're using to test it.

    Thanks in advance for your cooperation.