- owenAsked on July 20, 2017 at 08:12 AM
Hello, I just filled out a Jotform enquiry on my website but no email has been generated to my inbox. Can you help? Thanks.Page URL:
- JotForm SupportChriistianAnswered on July 20, 2017 at 11:50 AM
I also checked the mail logs of the email address email@example.com and the email notifications were properly sent.
Please try to check your email's spam folder and see if the email went there. The email notification might have been marked as spam and was sent to your email's spam folder.
- owenAnswered on July 23, 2017 at 08:43 AMHello,
Yes I just checked my spam folder and it was there. How do I stop them
going into spam?
- JotForm SupportWelvinAnswered on July 23, 2017 at 12:52 PM
You have to mark all emails from Jotform as not spam from your Spam folder. That would whitelist Jotform and will help you receive the next emails straight to your inbox.
Also, make sure to configure your form emails correctly as outlined in this guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications.
You may also consider creating a filter in your Gmail account for Jotform. Here's a guide on how to do that: