What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The integrated Google Spreadsheet is not updating on form submissions

    Asked by SCARHS on July 20, 2017 at 09:27 AM

    Hi Support,

    I'm having an issue with the google sheets integration.

    I just submitted a form and my google sheet did not update. In fact, it wasn't updated since july 17th.

     

    Can you look into this?

     

    Thanks.

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    JotForm Support

    Answered by AIDAN on July 20, 2017 at 12:22 PM

    First of all please accept my apologies for any inconvenience.

    Could you please provide us with the form ID or URL so we can attempt to push submissions into the integrated Google Spreadsheet?

    Thank you in advance. We are awaiting your reply.

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    Answered by SCARHS on July 20, 2017 at 03:57 PM

    Oh i'm sorry I forgot the link, here it is:
    https://form.jotform.com/60435110353240

     

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    JotForm Support

    Answered by AIDAN on July 20, 2017 at 04:16 PM

    No problem at all!

    We have issued a push for submissions into the integrated Google Spreadsheet of this form. Please check again and get back to us if the problem persists.

  • Profile Image

    Answered by SCARHS on July 21, 2017 at 07:42 AM

    It worked for one submission then it stopped again.

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    JotForm Support

    Answered by liyam on July 21, 2017 at 11:36 AM

    Hello,

    Before it stopped updating, would there be by any chance that you have made changes to either your form or the column labels of your spreadsheet? If so, this may be a cause to why it would stop updating. One solution that I could think of here is removing and reintegrating your form with Google Spreadsheets.

    Thanks.