What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving password reset instructions emails

    Asked by Julie Kok  on July 20, 2017 at 11:11 AM

    I forgot my password and reached my attempt limits.  I am having trouble getting a email sent when I click forget password to change it. Need help accessing my account.

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    JotForm Support

    Answered by AIDAN on July 20, 2017 at 01:35 PM

    I have checked your account and found that several password reset instructions emails have been sent successfully to your email address.

    Please check your SPAM/JUNK/BULK folders in case they are landing there instead of the inbox.

    I hope this helps. If you need further assistance please let us know. Thank you.