Not receiving password reset instructions emails

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    Julie Kok 
    Asked on July 20, 2017 at 11:11 AM

    I forgot my password and reached my attempt limits.  I am having trouble getting a email sent when I click forget password to change it. Need help accessing my account.

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    Answered on July 20, 2017 at 01:35 PM

    I have checked your account and found that several password reset instructions emails have been sent successfully to your email address.

    Please check your SPAM/JUNK/BULK folders in case they are landing there instead of the inbox.

    I hope this helps. If you need further assistance please let us know. Thank you.