What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form not displaying in Xara "Web Designer Premium" edit mode

    Asked by timmysforms on July 20, 2017 at 11:17 AM

    Hello, I have created a form and embedded the html code into my website. I have 2 questions..


    1.) The form does not show up in the editable view of the Xara software, however when I "preview website" it does show up. How do I get it to show up in the editable view of Xara so I can move it around?


    2.) When I entered "preview website" I entered data into the form to test it out then hit submit. Where does the form information go? I want it to go to a specific email address. The form editor never asked me where I want this info to be sent? I don't see anywhere I can program this button to send the form data to my email address?



  • Profile Image
    JotForm Support

    Answered by Kiran on July 20, 2017 at 01:53 PM

    1. The form does not show up in the editable view of the Xara

    Unfortunately, I do not have Xara software to check why the form is not being displayed in the designer mode. Could you try resizing the form embedded frame and see if that helps? Also, please go through the guide below that might help in checking the issue.


    2. Where does the form information go?

    By default, the notifications are set with the account registered email address as the recipient. So when the form is filled, the email notifications will be sent to your email address. If you want to change the email recipient, you may change it in the email settings. Please see the screencast below that can help you with this.

    Hope this information helps! 


  • Profile Image

    Answered by timmysforms on July 20, 2017 at 02:05 PM

    Tank you very much!!


    One more question.. Once I add a recipient email to the list, do I need to need to delete the current html and replace it with the new html code? or, does it automatically update?

  • Profile Image
    JotForm Support

    Answered by jonathan on July 20, 2017 at 03:26 PM

    You must be referring to the published form in the website, if you need to re-publish it when you made changes to the recipient email settings of the form in the Form Builder.

    It will automatically update the published form. So no need to remove and publish again.

    Let us know if you need further assistance.