What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Where do undelivered files send to dropbox form go?

    Asked by James on August 14, 2012 at 03:56 AM

    Hi

     

    I'm currently using your send to dropbox form. However it has not seemed to work for a customer of mine sending a zip? It does has been working. Is there anywhere that sent files would go, if not put in the jotform folder in my dropbox? Any ideas why I would of recieved the pdf of the upload but not the file?


    Thanks

     

    Regards

     

    James

    Page URL:
    http://www.desigandproduce.com/upload.html

  • Profile Image
    JotForm Support

    Answered by mliz on August 14, 2012 at 08:36 AM

    The uploaded file is also saved in JotForm servers together with the submitted data. Have you tried looking through the submission for the file ? Also please check whether .zip is added in the list of allowed file extension for the file upload. Just click on your upload question and click on the "Extensions" button at the top

     



    If you are still having issue with the file upload please let us know.

    Thanks!