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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Edit Submission: Fields with masks and filled with valid original values are being marked as invalid during edit of submission

    Asked by inversionesseleccionfondos on July 20, 2017 at 11:48 AM

    When my clients want to refresh/modify just one field from the submitted form, they are obligated to modify other fields that they want to keep intact. The image shows the problem. When my clients want to modify only the "TER efectiva(%)" field, the form obligates them to also modify the "TER efectiva siguiente tramo (%)" field and more. 

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    JotForm Support

    Answered by Chriistian on July 20, 2017 at 02:31 PM

    Apologies for the inconvenience. It seems that during edit of submission, when fields with masks are pre-filled with valid values, they are being marked as invalid.

    I will escalate this to our developers for them to check. You will be informed once this is fixed.

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    JotForm Support

    Answered by Chriistian on July 21, 2017 at 02:30 AM

    I just found out you have existing ticket for the same issue in thread https://www.jotform.com/answers/1204049. We will attend to your issue there.