What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission error message

    Asked by sharpie on August 14, 2012 at 06:46 AM

    I am repeatedly getting follow up emails from enquirers who have completed the form and then get an error message.

    Sadly they never copy and paste the message but common on explorer. My system doesn't allow for the newer explorer packages so I can't test it.

    The really odd thing is soon after the form actually arrives and was sent OK.

    I use the forms embedded on wordpress platform. boothpix.co.uk

    Any known issues?

     

     

    Page URL:
    http://www.boothpix.co.uk

  • Profile Image

    Answered by gori-mathew on August 14, 2012 at 10:06 AM

    Hi,

    Please can you send us the error message you are getting. We can then try to findout what would be the issue.

    Awaiting your response to assist you further!

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    Answered by sharpie on August 14, 2012 at 10:29 AM

    Hi Gori

     

    I'm not getting it, my potential customers are, so I have no idea what the issue/message says is as everytime I test it works fine?  I can't test it with IE as my XP system is too old to accept the newer version of IE.

    I get around 2-3 claims a week that something went wrong, naturally the users don't stop to screen grab it or make a note, they either persevere and find another way to get in touch or move onto a competitor. The odd one I can understand but it's getting to regular now and I'm naturally getting concernedd that I'm missing one or two?

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    Answered by johncausing on August 14, 2012 at 01:08 PM

    Hi sharpie. Is this the URL where you install the jotform http://www.boothpix.co.uk/index.php/quote/ ? I think this is the error message that they were getting (see screenshot: http://postimage.org/image/krwquguzp/ ) - They got the error message because there is no such page as "thank-you" (The url: http://www.boothpix.co.uk/index.php/thank-you/ ) - Your wordpress has a settings where if a user visit a page that doesn't exist, it will give a result of error 404 or http://postimage.org/image/krwquguzp/

     

    I think the form is still working. Are you receiving data from your customers after they filled up the form?

    Reference: http://codex.wordpress.org/Creating_an_Error_404_Page

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    Answered by sharpie on August 14, 2012 at 01:17 PM

    Many thanks - It always worked on mine as I'm logged into the site, doh!   I've now changed the page 'permissions' hopefully it's now public and works.

    Sharpie

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    JotForm Support

    Answered by Goldo on August 14, 2012 at 02:29 PM

    Thngs like that happen, I experienced it as well :). Anyway, I can confirm that it's now working Sharpie.