What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Google reCaptcha plugin not working in Firefox

    Asked by webdev99 on July 20, 2017 at 01:28 PM

    Hi some customers have not been able to submit the support and sales forms as the reCaptcha appears to not be appearing on certain versions of Firefox. According to some coworkers... the problem occurs intermittently on Firefox 54 and also happens on Firefox iOs and Firefox for Windows 7.

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    JotForm Support

    Answered by EltonCris on July 20, 2017 at 03:18 PM

    I am using the latest version of Firefox but I could not reproduce the problem. The Google reCaptcha Widget loads just fine.

    Can you please provide the form in question? If the form is embedded, please let us know the website URL so we can check it here.

    So far I have not seen any problem with the Google reCaptcha Widget.