Google reCaptcha plugin not working in Firefox

  • webdev99
    Asked on July 20, 2017 at 1:28 PM

    Hi some customers have not been able to submit the support and sales forms as the reCaptcha appears to not be appearing on certain versions of Firefox. According to some coworkers... the problem occurs intermittently on Firefox 54 and also happens on Firefox iOs and Firefox for Windows 7.

  • Elton Support Team Lead
    Replied on July 20, 2017 at 3:18 PM

    I am using the latest version of Firefox but I could not reproduce the problem. The Google reCaptcha Widget loads just fine.

    Google reCaptcha plugin not working in Firefox Image 1 Screenshot 20

    Can you please provide the form in question? If the form is embedded, please let us know the website URL so we can check it here.

    So far I have not seen any problem with the Google reCaptcha Widget.