- ScrapbookexAsked on July 20, 2017 at 05:15 PM
Please advise why the email address: firstname.lastname@example.org is coming up on your bounce list?
Secondly, i have tried sending test emails for a form created and not receiving them
- JotForm SupportKevin_GAnswered on July 20, 2017 at 08:46 PM
An email address may be added to the bounce list due to several reasons, may be that the recipient email address was not available at that moment or that the JotForm sender email was blocked.
I have checked your email address and noticed the bouncing message was truncated (this is why I did not post it here); however, I have removed it so you should receive emails now.
I would recommend you to check this guide that will help you to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
If the issue persists, I would also suggest you to set up a custom sender using the SMTP method, this guide will provide you more details about it: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
I hope this helps.