Email on Bounce List

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    Scrapbookex
    Asked on July 20, 2017 at 05:15 PM

    Good day,
    Please advise why the email address: info@scrapbookex.co.za is coming up on your bounce list?
    Secondly, i have tried sending test emails for a form created and not receiving them
    Many thanks,
    Glenda

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    Kevin_G
    Answered on July 20, 2017 at 08:46 PM

    An email address may be added to the bounce list due to several reasons, may be that the recipient email address was not available at that moment or that the JotForm sender email was blocked. 

    I have checked your email address and noticed the bouncing message was  truncated (this is why I did not post it here); however, I have  removed it so you should receive emails now. 

    I would recommend you to check this guide that will help you to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    If the issue persists, I would also suggest you to set up a custom sender using the SMTP method, this guide will provide you more details about it: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    I hope this helps.