Form does not get submitted, it is getting stuck on "Please wait...".

  • Profile Image
    PAULDEIGHTON
    Asked on July 20, 2017 at 05:41 PM

    I'm still getting other respondents (maybe about 5 or 6 now) having their screen stick at "Please wait" when they hit submit. and then fail to submit.

    Note:  it's not embedded in a webpage.

  • Profile Image
    BDAVID
    Answered on July 20, 2017 at 06:08 PM

    I have submitted your form, and the submission went just fine:

     

    The form would work in any device and browser. Could you let us know in which device, and browser the form got stuck on "Please wait..." and was never submitted? In that way we can try to reproduce the issue in order to find the cause and fix it.

  • Profile Image
    PAULDEIGHTON
    Answered on July 20, 2017 at 06:16 PM

    Yes, most are working fine, but not all.

     

    I've asked for browser info.

     

    Do you have a list of devices and browsers to avoid, surely you have a view on this? If I can advise the client then they can use alternatives.

     

    Paul

     

     

  • Profile Image
    PAULDEIGHTON
    Answered on July 20, 2017 at 06:36 PM

    Hi,

     

    Issues with browsers have been reported before, such as here:-

     

    https://www.jotform.com/answers/390456-Why-does-the-form-keep-freezing-when-user-hits-submit-button

     

    I'm not going to ask the users to change their settings, but I can ask them use a different device or browser.

     

    Paul

  • Profile Image
    Kiran
    Answered on July 20, 2017 at 11:32 PM

    Unfortunately, there is no direct feature to restrict a specific browser to access the form. I have also tried submitting your form. I was able to submit the form without any issue at my end.

    As mentioned in your previous thread, the form should be working fine with all the latest browsers. Please check if the users were using an older version of Internet Explorer which may be causing the issue. If the issue is occurring with any specific browser/OS, please let us know to replicate at our end and assist you further.

    The thread that you are referring is related to a form which is embedded using Javascript embed method on a WordPress website which was conflicting with other scripts on the web page. Since the issue is occurring with the direct link, the other thread may be ignored. However, since Javascript is required to access JotForms it is required to have Javascript enabled on the browsers. In any case, if Javascript is disabled in the browser, unfortunately, forms will not work as expected.

    Hope this information helps! 

  • Profile Image
    PAULDEIGHTON
    Answered on July 21, 2017 at 02:49 PM

    Hi,

    1. Would you expect a user who had not been able to submit a form from a browser (for whatever reason), to have any problems submitting from a .pdf form version of the same survey?

    2. If they couldn't submit from the .pdf form, could they still save it and email it?

    I'm now looking to use this approach to work around the failure to submit problem, which is still occurring.

    Thanks,

    Paul

     

     

  • Profile Image
    Kiran
    Answered on July 21, 2017 at 03:56 PM

    You may create a fillable PDF form of your JotForm so that the users can enter the information offline and submit it when the internet is available. They can also save the PDF after entering the information and send it through email if you do not want to submit the PDF form.

    However, there are some limitations while creating a fillable PDF form that is mentioned in the guide below:

    https://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotFrom-fillable-PDF-creator

    Please give it a try and let us know if you need any further assistance. We will be happy to help.