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  • Profile Image

    Internet Explorer - button does not work

    Asked by orest on August 14, 2012 at 08:53 AM

    Hi,

     

    http://screencast.com/t/C28nrnfg3

     

    here is the screenshot from our client.

    She cannot push the button "NEXT" (Продолжить 1/4). 

     

    As I see the internet explorer is quite old.

    Is there any solution for this?

     

    We got the same problem complain from at least 3 clients.

     

    Thank you.

    Page URL:
    http://www.makemytrip.com.ua/order

    Screenshot
  • Profile Image
    JotForm Support

    Answered by idarktech on August 14, 2012 at 09:22 AM

    Hi Orest,

    Your form seems to work fine here. I've tested it on IE7 and IE8 they both work perfectly, I can access the last page of your form.

    IE7

    Here's my test on IE8: http://idarktech.com/jotform/video/work_on_ie.swf

    There may be a problem with that user's IE browser specifically. Can you please ask him to clear his browsers cache and reset the browser settings? That might help solve the problem. 

    Let us know if this helps. Thanks!

  • Profile Image

    Answered by orest on August 15, 2012 at 10:46 AM

    Thank you very much for the response!

    We'll try to check it

  • Profile Image

    Answered by pinoytech on August 15, 2012 at 10:57 AM

    Hi,

    May I suggest you also to re-embed your form code into your website using iFrame method if ever my colleague's suggestion isn't working.

    Thank you!