Form disabled?

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    Asked on July 21, 2017 at 02:54 AM
  • Profile Image
    Answered on July 21, 2017 at 03:16 AM


    Your account was suspended because one of your forms is asking for Facebook login credentials. Please note that this is considered phishing and violates our terms of use

    I have quoted the section of our terms which you have violated:

    "Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information."


    We can only re-activate your account if you agree with our terms and avoid similar actions. We will also delete the guilty fields in your form. Repeated violation will result to account suspension and possible for a permanent ban.

    We'll wait for your response.