The e-signature is not shown on my email template

  • Leonardo Ordonez
    Asked on July 21, 2017 at 4:09 AM

    Please, Can you help me!!!!!

    I'm trying a new form for Insurance Survey but e-signature don't include in the e-mail notification body.

    It was working perfectly until yesterday but now I don't know what is happening because the signature image link show a Message "Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry".

    I need to subscribe to your service for this work again?

    I don't have problem if I have pay it, but is very important for me show to my client a complete demo with this functionality.

    Thank U for this great tool.

  • Support_Management Jotform Support
    Replied on July 21, 2017 at 4:29 AM

    I'm assuming you're working on this form 71348381874667. I checked the recent emails generated from that form and found these:

    https://www.jotform.com/emails/59717e50aa28870a670a7354

    https://www.jotform.com/emails/59717bd3aa28870a66750a18

    You would notice that the Signature Fields are shown on those emails. Also, I noticed you don't have an EMAIL NOTIFICATION in place, what you have is just an AUTORESPONDER.

    The e signature is not shown on my email template Image 1 Screenshot 20

    Can you give it another try and let us know if you're still having this issue? If you do, share with us a screenshot of your latest try/test and post the image here on your thread (not via email).

    Related guide: How-to-Post-Screenshots-to-Our-Support-Forum 

     

  • Jvalleopa
    Replied on July 26, 2017 at 12:52 PM

    I reseted the email style for form 71348381874667 to default and I added just a title and subtitles again the last week. I tried to fill the form and I received the attached images and signatures rightly.

    But this moment I filled the demo form with my customer again and I had the same trouble with attached files and signatures.

    Please, check the images.The e signature is not shown on my email template Image 1 Screenshot 50The e signature is not shown on my email template Image 2 Screenshot 61The e signature is not shown on my email template Image 3 Screenshot 72The e signature is not shown on my email template Image 4 Screenshot 83

     

     

  • Jvalleopa
    Replied on July 26, 2017 at 1:06 PM

    I forgot to say that I integrated the form with my Google Drive and I received all attachments and the PDF of the forms with signature included. All OK

     

  • Mike
    Replied on July 26, 2017 at 2:50 PM

    The signature images are not loading due to security restrictions, enabled 'Require log-in to view uploaded files.' option is preventing the image files access.

    The e signature is not shown on my email template Image 1 Screenshot 20

    You can disable that option from account settings page:

    https://www.jotform.com/myaccount/settings

     

    If you need any further assistance, please let us know.