What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are my forms disabled?

    Asked by joyce5083 on July 21, 2017 at 07:28 AM

    Your support team edited my forms on 7/13/17 as I approved yet they are still disabled.

    I REALLY need them!

    Page URL:
    www.joycesjourneys.com

  • Profile Image
    JotForm Support

    Answered by BDAVID on July 21, 2017 at 11:17 AM

    Your account and forms are available, if you are not yet able to see them, could you let us know if any error message is shown when you try to view them? If yes, please upload a screenshot to this thread:

     1- Click on the Image icon.

     2- Click on the browsing folder to upload the screenshot from your local drive.

     3- Set the dimension if the first box to 565, leave the other empty.

     4- Click on the okay button.

  • Profile Image

    Answered by joyce5083 on July 21, 2017 at 05:51 PM

    I can see them on www.joycesjourneys.com.

    I filled 2 different ones out and then tried to submit them.

     

    They both say "FORMS ARE DISABLED"

  • Profile Image
    JotForm Support

    Answered by BDAVID on July 21, 2017 at 06:50 PM

    Can you check your email or submissions page? I just tried your form and the submission went through:

    I have revised your form settings, and there isn't any restriction. Please try clearing your browsers cache, if the issue continues, please provide the following details:

    1) Your IP address.

    2) A screenshot of you browser console, press Ctrl+Shift+J (Windows / Linux) or Cmd+Opt+J (Mac).

    This information can be sent to our back-end team for further inspection.

  • Profile Image

    Answered by joyce5083 on July 21, 2017 at 09:59 PM

    Yes, I checked all of my forms and they are working.

    THANK YOU!

  • Profile Image
    JotForm Support

    Answered by liyam on July 22, 2017 at 12:22 AM

    On behalf of BDAVID, you are welcome. If you have additional questions or if you need further assistance, please let us know.

    Thanks.