Why are my forms disabled?

  • joyce5083
    Asked on July 21, 2017 at 7:28 AM

    Your support team edited my forms on 7/13/17 as I approved yet they are still disabled.

    I REALLY need them!

  • David JotForm Support Manager
    Replied on July 21, 2017 at 11:17 AM

    Your account and forms are available, if you are not yet able to see them, could you let us know if any error message is shown when you try to view them? If yes, please upload a screenshot to this thread:

     1- Click on the Image icon.

     2- Click on the browsing folder to upload the screenshot from your local drive.

     3- Set the dimension if the first box to 565, leave the other empty.

     4- Click on the okay button.

    Why are my forms disabled? Image 1 Screenshot 20

  • joyce5083
    Replied on July 21, 2017 at 5:51 PM

    I can see them on www.joycesjourneys.com.

    I filled 2 different ones out and then tried to submit them.

     

    They both say "FORMS ARE DISABLED"

  • David JotForm Support Manager
    Replied on July 21, 2017 at 6:50 PM

    Can you check your email or submissions page? I just tried your form and the submission went through:

    Why are my forms disabled? Image 1 Screenshot 20

    I have revised your form settings, and there isn't any restriction. Please try clearing your browsers cache, if the issue continues, please provide the following details:

    1) Your IP address.

    2) A screenshot of you browser console, press Ctrl+Shift+J (Windows / Linux) or Cmd+Opt+J (Mac).

    This information can be sent to our back-end team for further inspection.

  • joyce5083
    Replied on July 21, 2017 at 9:59 PM

    Yes, I checked all of my forms and they are working.

    THANK YOU!

  • liyam
    Replied on July 22, 2017 at 12:22 AM

    On behalf of BDAVID, you are welcome. If you have additional questions or if you need further assistance, please let us know.

    Thanks.