Request to move forms from an account to another

  • Profile Image
    LoughboroughSU
    Asked on July 21, 2017 at 09:09 AM

    Hello, I would like to request all of the forms from the account called LSUjotform to be copied over to this account (LoughboroughSU). The first one is an old account that was used a long time ago, and we want the forms to be on the new account since it has premium. I can't do this myself unfortunately, as I seem to be unable to edit the forms when I login to the old account, not sure why. I'd appreciate your assistance.

  • Profile Image
    AIDAN
    Answered on July 21, 2017 at 12:15 PM

    Please note that we can transfer forms from an account to another without any issues. All we need from you, for security reasons, is that you send us the forms transfer request from the account that owns the forms, which is, in the current case, LSUjotform.

    You may login to that account from another device or using the incognito mode of your browser, and once we receive the confirmation reply we will address your request ASAP.

    Thank you in advance. We are awaiting your reply.

  • Profile Image
    LoughboroughSU
    Answered on July 25, 2017 at 05:14 AM

    Hello, thank very much for your response, Aidan. I am confirming that I want the forms moved.

     

    Thank you in advance.

     

    //Edit: this is peculiar, I was logged in as LSUjotform and it added the comment as LoughboroughSU... I'll try again in incognito mode.

  • Profile Image
    LSUjotform
    Answered on July 25, 2017 at 05:18 AM

    Maybe now?

     

    //Edit: Yes, that worked! This is my confirmation. Sorry for the spam.