What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Information included on my form that I didn't add

    Asked by DLAForms on July 21, 2017 at 09:09 AM

    Hi there is a message that says All fields marked with “*” is required and must be completed.

    I didn't add it and would like it removed. How can I or Support remove it?

  • Profile Image
    JotForm Support

    Answered by Jenny on July 21, 2017 at 09:54 AM

    I have cloned your form and checked a few of your question properties in case you might leave "required" option on.  It seems that none of your questions is required.You may check the following image:

    Also i have tried to fill your form and I have not run into any required field error. You may check the following gif:

    Could you please give us more details about the issue you are having, so that we can assist you further.

  • Profile Image

    Answered by DLAForms on July 21, 2017 at 10:44 AM
    Thanks, I have now added required fields. What I’m having issue with is when I preview my form I see this message at the top of each page:
    All fields marked with “*” is required and must be completed.
    I didn’t put that statement there and want to remove it. How can I remove it?
    Jocelyn Reed
    Project and Conference Coordinator
    Donate Life America
    701 East Byrd Street, 16th Floor
    Richmond, VA 23219
    804-377-3580(O)
    804-377-3590 (F)
    Register to be an organ, eye and tissue donor and make LIFE possible.
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on July 21, 2017 at 01:38 PM

    I believe this is the form you're referring to (https://www.jotform.us/form/71084397041152).

     

    I found out that this is caused by the Accessibility Enhancer widget. Once you remove it, the message will disappear. Just select the field and then click the "Trash" icon.

    Here's the result:

    Hope that helps. Thank you.