What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are my threads going (PRIVATE)? - RESOLVED -

    Asked by AgilityAssoc.Canada on July 21, 2017 at 09:56 AM

    Hi,

    My last 4 or 5 threads have been set as private without my input, why is this happening. At the time I was in (My Questions) so not sure if that has a bearing on it. It never did in the past. This question is not submitted in My Questions folder.

    Thank you,

    Robert

  • Profile Image
    JotForm Support

    Answered by aubreybourke on July 21, 2017 at 10:05 AM

    Support members will sometimes mark a thread as private to flag the thread as not available. This prevents other support members from answering.

    Also a thread can be marked private to hide sensitive information. For example if a client gives negative feedback or criticism.

  • Profile Image

    Answered by AgilityAssoc.Canada on July 21, 2017 at 10:12 AM

    Hi,

    This I understand, but all my questions turn private when there is no reason that it should be.

    Even this one went Private, did you do that because I Didn't.

    Robert

  • Profile Image
    JotForm Support

    Answered by aubreybourke on July 21, 2017 at 10:27 AM

    I marked it as private to flag to the thread as taken.

  • Profile Image

    Answered by AgilityAssoc.Canada on July 21, 2017 at 10:36 AM

    Hi,

    I don't like this method because then my questions never appear on the main list. I see lots of new questions on the main list not private, why just mine. This is an informative method for users and they should be able to view all threads not just the ones JF wants then to see.

    Perhaps another system to identify when a thread is taken is required.

    Please don't use this unless it indeed must be used.

    Regards, Robert

  • Profile Image

    Answered by AgilityAssoc.Canada on July 21, 2017 at 10:59 AM

    Hi,

    One other thing, when I try and edit some by turning off Mark As Private, they revert back to being Private again?

    Robert

  • Profile Image
    JotForm Support

    Answered by Chriistian on July 21, 2017 at 01:43 PM

    Sorry for the confusion. Our main purpose why we set some threads to Private is when there are sensitive pieces of information to discuss such as billing information, account details, emails, submission data, etc or the user requested the thread to be Private. We do have a system that handles the forum threads assignment for our support team. If you want the thread to be Public again, just edit the main post of the thread and unchecked the "Keep this question private" option.

     

    If you are having problems making your thread public, can you provide us which thread you want to be public so we can further check?

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 21, 2017 at 02:00 PM

    @ AgilityAssoc.Canada

    You are probably expecting to see your threads in the forum as soon as you post them. This is not how it works. All threads will be visible (for you if private or for the publish if not) once a support team member answers them. Unanswered threads will remain invisible.

    This is because the forum gets a lot of spams who are using black hat methods to advertise their scams.

    Like explained above, if some threads you post become private automatically, this is because the system scan for possible critical information that you post that cannot be published. This is include, but is not limited to: Billing info, phone numbers, passwords, etc.

  • Profile Image

    Answered by AgilityAssoc.Canada on July 21, 2017 at 10:10 PM

    @Chriistian 

    Hi,

     

    I tried to uncheck the Keep this submission Private on two threads and after hitting EDIT they keep going back to Private. I'm not concerned about it so let it go. If it occurs again I will advise.

     

    @Jeanette 

    Hi,

    No not at all, I don't expect that. I understand you have had to change the process over the years to block scammers, that is appreciated.

    I think what bothered me the most was using this as a method of indicating to other supporters it was being handled.

     

    "Support members will sometimes mark a thread as private to flag the thread as not available. This prevents other support members from answering."

    "I marked it as private to flag to the thread as taken." 

     

    Thank you for the explanation on automatically setting to Private.

     

    As usually you have covered all the bases.

    Thank you,

    Best regards Robert 

    case closed