my client does not recieve the e-mails from the form?

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    jmac239
    Asked on July 21, 2017 at 11:54 AM

    my client does not receive e-mails from the forms? we have tried different e-mails but she still does not receive them we added all the jotform e-mails to contacts but still nothing?

     

    http://www.americanmovingandstg.com/EstimateForm.html

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    Sven
    Answered on July 21, 2017 at 01:57 PM

    Since you didn't provide the email you're having issues with, I checked your form, and found out "americanmovingstg@prodigy.net" was in our bounce list, as it seems like their mail server rejecting emails from us due to suspected spam, which explains why this email wasn't receiving emails.

    I have now removed it from the bounce list, so it should receive emails without any issues. 

    Please note that you can check and remove emails from the bounce list yourself, please refer to this guide:

    How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Also, for tips on how to prevent email bouncing issues, please see:

    How-to-Remove-Your-Email-Address-from-Bounce-List