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    I get a coupon invalid message when I enter a coupon in the payment field

    Asked by DLAForms on July 21, 2017 at 04:56 PM

    My form is at https://form.jotform.us/DLAForms/conference-information--registratio

    When I enter the coupon BTP78 for a fee waived discount, I get the message "coupon invalid".

    How can I correct this?

    What is the best way to set up conditions to add another person?


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    JotForm Support

    Answered by Welvin on July 21, 2017 at 06:14 PM

    Your coupon in the payment settings is BTP78 BoD Staff AC Speakers which is wrong. You shouldn't have a space in the coupon, and you should simplify each one of them. 

    You cannot have a label for the coupon codes in the payment settings so I would suggest taking down a note of the list and label it as your copy.