What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The integrated Google Spreadsheet is not updating on form submissions

    Asked by ErikZamudio on July 21, 2017 at 05:25 PM

    No están llegando los registros a Google Sheets

    Nos pueden apoyar por favor. no están registrándose en Google Sheets.

    Gracias

  • Profile Image
    JotForm Support

    Answered by AIDAN on July 21, 2017 at 06:01 PM

    Could you please provide us with the form ID or URL so we can issue a push of submissions into the integrated Google Spreadsheet in an attempt to resolve your issue?

    Thank you in advance. We are awaiting your reply.

  • Profile Image

    Answered by ErikZamudio on July 24, 2017 at 04:26 PM

    These links are only 1 example but I have more that does not arrive

    On the jotform platform everething is ok but on the google sheet does not

    https://form.jotform.co/72044964467868

    https://docs.google.com/a/itesm.mx/spreadsheets/d/13zPMLzev-YnhPG71ljp6Ovq_cTJ6HHD_Qf62m0BZthM/edit?usp=sharing

     

    thank you

  • Profile Image
    JotForm Support

    Answered by jonathan on July 24, 2017 at 05:46 PM

    I was able to see the issue. The shared google spreadsheet is empty.

    What I suggest for now is to redo your form integration to google spreadsheet.

    Remove the integration and then add it back again to your form.

    Let us know if the re-integration process still did not restore the submissions in the google spreadsheet.