The integrated Google Spreadsheet is not updating on form submissions

  • ErikZamudio
    Asked on July 21, 2017 at 5:25 PM

    No están llegando los registros a Google Sheets

    Nos pueden apoyar por favor. no están registrándose en Google Sheets.

    Gracias

  • AIDAN
    Replied on July 21, 2017 at 6:01 PM

    Could you please provide us with the form ID or URL so we can issue a push of submissions into the integrated Google Spreadsheet in an attempt to resolve your issue?

    Thank you in advance. We are awaiting your reply.

  • ErikZamudio
    Replied on July 24, 2017 at 4:26 PM

    These links are only 1 example but I have more that does not arrive

    On the jotform platform everething is ok but on the google sheet does not

    https://form.jotform.co/72044964467868

    https://docs.google.com/a/itesm.mx/spreadsheets/d/13zPMLzev-YnhPG71ljp6Ovq_cTJ6HHD_Qf62m0BZthM/edit?usp=sharing

     

    thank you

  • jonathan
    Replied on July 24, 2017 at 5:46 PM

    I was able to see the issue. The shared google spreadsheet is empty.

    What I suggest for now is to redo your form integration to google spreadsheet.

    Remove the integration and then add it back again to your form.

    Let us know if the re-integration process still did not restore the submissions in the google spreadsheet.