What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem with Stripe payment section

    Asked by tcrick on July 21, 2017 at 07:27 PM

    I set up my form with Stripe payment and everything looks good. When I preview the form, however, everything is there except the Stripe information. I have a Stripe account and was able to connect all right, but nothing is showing on the form when I preview it. What am I doing wrong? I am new to Jotform and this is my first attempt at creating a form.

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    JotForm Support

    Answered by liyam on July 21, 2017 at 10:31 PM

    After saving your form, when you preview or publish your form, you will only see the form with all the fields in it and the fields for credit card information. Your form is connected with your Stripe account at the back-end so it will not reveal your account information. 

    Here is the current view of your form that is already connected to Stripe:

    When the information for credit card is filled and the form gets submitted, it will process the submission for payment. 

    If you have questions or if you need additional clarification, please let us know.