What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Shipping doesn't always add to my customers purchases, happens 2 out of 5 transactions

    Asked by Sunniesbynessuuhhh on July 22, 2017 at 01:18 AM
    Page URL:

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    JotForm Support

    Answered by liyam on July 22, 2017 at 04:33 AM


    Thank you for reporting this matter to us. I have been doing tests on your form. Unfortunately, I could not replicate the issue. Would you have an idea what kind of browser these people who made a submission which the shipping did not reflect were using?


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    Answered by Sunniesbynessuuhhh on July 22, 2017 at 10:43 AM
    I am not sure, here is a picture of the Shipping not being added
    Thank you for Supporting Sunnies By Nessuuhhh
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    JotForm Support

    Answered by Kiran on July 22, 2017 at 03:42 PM

    It looks like you have replied to the email received by attaching the screenshot. Please be noted that the images attached to the email cannot be posted back on the forum. We request you to access this thread using the URL https://www.jotform.com/answers/1205617 and then attach the screenshot by following the guide below:


    We will wait for your response. Thank you!