Shipping doesn't always add to my customers purchases, happens 2 out of 5 transactions

  • Sunniesbynessuuhhh
    Asked on July 22, 2017 at 1:18 AM
    Page URL: HTTPS://form.jotform.us/71615662877164
  • liyam
    Replied on July 22, 2017 at 4:33 AM

    Hello,

    Thank you for reporting this matter to us. I have been doing tests on your form. Unfortunately, I could not replicate the issue. Would you have an idea what kind of browser these people who made a submission which the shipping did not reflect were using?

    Thanks.

  • Sunniesbynessuuhhh
    Replied on July 22, 2017 at 10:43 AM
    I am not sure, here is a picture of the Shipping not being added
    Thank you for Supporting Sunnies By Nessuuhhh
    ...
  • Kiran Support Team Lead
    Replied on July 22, 2017 at 3:42 PM

    It looks like you have replied to the email received by attaching the screenshot. Please be noted that the images attached to the email cannot be posted back on the forum. We request you to access this thread using the URL https://www.jotform.com/answers/1205617 and then attach the screenshot by following the guide below:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response. Thank you!