What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    WePay app won't go live even if Live Environment is selected in the integration

    Asked by jatwell01 on July 22, 2017 at 08:23 AM

    I am submitting this again because I do not know if the other thread is closed and this is critical!

    I was able to operate for a day in staged mode with no problems.  My client test the app the next morning and got a 1002 error.  I checked it out and got a 1011 and 1003 error.  I reinstalled the integration many times ans was able to get the app to work in stagged mode and it continued to work all day yesterday until last night when I was ready to go live.  I changed to live mode and connected OK but in fact I remained in stagged mode.  I reinstalled, modified some fields in Wepay app, got many 1003 errors and finally got the app operational but only in stagged mode regardless if I requested live or stagged.  I decided to wait till this morning in case anything gets updated at night.  In fact the mode had changed on its own back to stagged from live - all be it it never worked LIVE. 

    I re instituted live mode and tested and while it showed live mode, I in fact processed the payment in stagged mode.  We are trying to go live with this app and are now behind schedule.

    Your help with this integration is critical to our work.

    Page URL:
    http://albemarleloop.com/reg.html

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Welvin on July 22, 2017 at 11:30 AM

    I have just answered you on your original thread. Kindly check here https://www.jotform.com/answers/1201870