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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Updating inventory prices don't hold in place.

    Asked by Nicklous on July 22, 2017 at 02:49 PM

    I have been provided a clone of a form inventory that I need to customize selection and prices to my market.  When I edit prices, or remove unavailable inventory, wait long enough to see the "saved caption at the top of the screen" before I close the window list.

    I log out of account, wait several minutes then go to the form on both our website and mobile application.  NONE of the changes are present!

    I use Crap Cleaner at the end of everyday, so temp files, cache, history and cookies are not the problem.

    What do I do?  Do I have to recreate the inventory list myself instead of revising a clone?

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    JotForm Support

    Answered by BDAVID on July 22, 2017 at 09:55 PM

    What is the form you are working on? It appears like you only have one form in your account: http://www.jotform.us/form/71945548013155 

    This form does not have the inventory widget: https://widgets.jotform.com/widget/inventory 

    However, it has a payment fields with some products setup in it:

    Are those the products you are trying to update? Simply click on their edit icon, and make sure to click on save when you finish editing:

    Also, you may try clearing cache of your form, before editing it: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

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    Answered by Nicklous on July 22, 2017 at 10:43 PM
    Thank you for your reply, which offers the steps that I have already gone through. As I mentioned in my inquiry, I am working with a “clone”, so when you mention that it doesn’t have the inventory widget is new/unknown information to me. I appreciate you pointing out the missing element.

    While attempting to update my data/inventory/product, I do see the images you offer and have executed each step judicially. I’m sorry to report, these steps don’t solve the problem. As it should happen, I did find the answer. In my particular case (and not the general audience) I have to disable/dis-engage the forms before I make my changes to information. Doing so, will in fact save/keep and ultimately display the revised information after I have saved the work, AND THEN enabled/re-engage the form. Upon visiting my website and app, I saw my revised information.

    Thank you all for your precious time and help.


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    JotForm Support

    Answered by BDAVID on July 22, 2017 at 11:51 PM

    Are you saying that you did find the answer to solve the problem you were experiencing? If that is correct, please confirm.

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    Answered by Nicklous on July 23, 2017 at 10:43 AM
    That is correct.

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