What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Issues when submitting inquiry

    Asked by kdunham33 on July 22, 2017 at 04:19 PM



    I am having people having issues when submitting their form. When they press submit PayPal is supposed to come up for them to submit their payment, some are not having any issues, others when they press submit says it comes up, create your own jot form. 


    I am having people not being able to register on their end due to the payment option not coming up. 

  • Profile Image
    JotForm Support

    Answered by BDAVID on July 22, 2017 at 10:54 PM

    Your payment field is not required, so they can fill all fields, and leave the payment field empty, that is the reason why they are no redirected to PayPal, because they did not choose a product.