When are submission limits reset?

  • gemmaglj
    Asked on July 23, 2017 at 1:55 PM

    Can you confirm how long they will be disabled for and that I won't lose any information regarding my submissions so far? Thank you.

  • Nik_C
    Replied on July 23, 2017 at 3:03 PM

    Yes, that is correct your account will be disabled since you reached the submissions limit.

    And your account will be restored when limits are reset which is next first of the month.

    But you could also take advantage of our Get more section https://www.jotform.com/myaccount/getMore 

    When are submission limits reset? Image 1 Screenshot 20

    And increase the submissions immediately.

    Let us know if you need any further assistance.

    Thank you!

  • gemmaglj
    Replied on July 23, 2017 at 3:43 PM
    How much do I need to increase it by to stop my forms being disabled please?
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  • Nik_C
    Replied on July 23, 2017 at 3:52 PM

    You are over for only three:

    When are submission limits reset? Image 1 Screenshot 20

    You can check as well by going to https://www.jotform.com/myaccount/usage

    And your account is active at this time.

    If you have any further questions please let us know.

    Thank you!

  • gemmaglj
    Replied on July 23, 2017 at 4:43 PM
    Ok thank you. I have earned an extra 10. Can you confirm my account will no longer be disabled now please? Many thanks.
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    ...
  • Mike_G JotForm Support
    Replied on July 23, 2017 at 5:19 PM

    I can confirm that your account now has a total of 110 allowed monthly submissions. As long as the current total submissions on your account stay not above that number in a month, your account will not be disabled. If in any case you go over the limit and your account gets disabled, it will be reactivated once the limit resets on the first of the following month.

    To learn more about your account usages and limits, please refer to this guide — Understanding-Your-Account-Usage-and-Limits