What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When are submission limits reset?

    Asked by gemmaglj on July 23, 2017 at 01:55 PM

    Can you confirm how long they will be disabled for and that I won't lose any information regarding my submissions so far? Thank you.

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    JotForm Support

    Answered by Nik_C on July 23, 2017 at 03:03 PM

    Yes, that is correct your account will be disabled since you reached the submissions limit.

    And your account will be restored when limits are reset which is next first of the month.

    But you could also take advantage of our Get more section https://www.jotform.com/myaccount/getMore 

    And increase the submissions immediately.

    Let us know if you need any further assistance.

    Thank you!

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    Answered by gemmaglj on July 23, 2017 at 03:43 PM
    How much do I need to increase it by to stop my forms being disabled please?
    Sent from my iPhone
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    JotForm Support

    Answered by Nik_C on July 23, 2017 at 03:52 PM

    You are over for only three:

    You can check as well by going to https://www.jotform.com/myaccount/usage

    And your account is active at this time.

    If you have any further questions please let us know.

    Thank you!

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    Answered by gemmaglj on July 23, 2017 at 04:43 PM
    Ok thank you. I have earned an extra 10. Can you confirm my account will no longer be disabled now please? Many thanks.
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    JotForm Support

    Answered by Mike_G on July 23, 2017 at 05:19 PM

    I can confirm that your account now has a total of 110 allowed monthly submissions. As long as the current total submissions on your account stay not above that number in a month, your account will not be disabled. If in any case you go over the limit and your account gets disabled, it will be reactivated once the limit resets on the first of the following month.

    To learn more about your account usages and limits, please refer to this guide — Understanding-Your-Account-Usage-and-Limits