What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is autosuspended.

    Asked by pocketking on July 23, 2017 at 06:51 PM

    What is the reason for autosuspending my account and locking all my forms? I am a law abiding user. Am I breaking terms of use of your service? I think, I don't. I am asking for a phone number and for e-mail to contact my prospects. My forms start from confidentiality statement in order to secure information entrusted to me by my potential costumer. And this information is never to be given by me to any third parties. 

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    JotForm Support

    Answered by jonathan on July 23, 2017 at 07:33 PM

    We apologize for the inconvenience caused. We have an automated Phishing detector which regularly scan forms. It looks like it falsely flagged one of your form as a phishing form due to the language used by your forms. Since the form was not using English, the form was flagged due to the email field. It has a similar component that most phishing form have.

    But I have now corrected the mistake and reactivated your account forms. You should be able to use your forms by now.

    Please let us know if issue remains.