What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancellation of Account - Refund

    Asked by Ron Chauhan  on July 23, 2017 at 07:41 PM

    Hi Accounts,


    Our team member, Lili had already cancelled your services 3 months ago and we notice to still get charged on our credit card for the services. Please cancel this account and refund us for the past few months for the charges as you can see the services was not used at all as we have moved to another provider.


    Please confirm ASAP.




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    JotForm Support

    Answered by Nik_C on July 24, 2017 at 01:49 AM

    That issue must have happened because your subscription wasn't canceled (if you paid through PayPal), but I wasn't able to find your account to confirm.

    Could you please provide the username or one of the form's ID so we can check further?

    We'll wait for your response.

    Thank you!