- TENHATSAGENCYAsked on July 23, 2017 at 07:45 PM
- JotForm SupportJohn_BensonAnswered on July 24, 2017 at 01:45 AM
Upon checking your account, I can see that you have renewed your subscription to us on 07/23/2017. Do you want us to cancel it immediately and refund you recent payment?
If we cancel your subscription back to free account, your forms will be disabled because you will reach the File Upload Space limit for the Free account of 100 MB. You need to remove the submissions with attachment files to clear the File Upload Space. Here's a guide: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data. Keep in mind that deleted submissions are not recoverable.
We'll wait for your response. Thank you.