What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cancel Subscription

    Asked by TENHATSAGENCY on July 23, 2017 at 07:45 PM
  • Profile Image
    JotForm Support

    Answered by John_Benson on July 24, 2017 at 01:45 AM

    Upon checking your account, I can see that you have renewed your subscription to us on 07/23/2017. Do you want us to cancel it immediately and refund you recent payment?

    If we cancel your subscription back to free account, your forms will be disabled because you will reach the File Upload Space limit for the Free account of 100 MB. You need to remove the submissions with attachment files to clear the File Upload Space. Here's a guide: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data. Keep in mind that deleted submissions are not recoverable.

    We'll wait for your response. Thank you.