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  • Profile Image

    I am not receiving submission emails from my form.

    Asked by AllenHopgood on July 23, 2017 at 10:05 PM

    Hello,

    Approx 2 weeks ago I discovered my email was on bounce. How this happened I do not know. Its not the first time though. Since I have 'un-bounced' the email, I am now not receiving new contact forms through. They are completing them I am just not getting the notification in my inbox.

    Can you help with why this is happening? Its very frustrating having to call new contacts several days after the send the form through.

    Regards,

     

    Allen 

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 24, 2017 at 02:55 AM

    Hello Allen,

    I'm sorry for the trouble caused to you. 

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and your email address is no longer in our bounce list as well. You should receive submission emails without any problem. I also checked our email logs and found that submission emails are being sent successfully. Please check the logs below:

    [2017-07-23 09:26:25] Submission #3766255851618945344 Form #61731095612856 SENT to info@goldcoastschoolofguitar.com from noreply@jotform.com, via SENDMAIL 

    [2017-07-22 01:51:01] Submission #3765118612423995985 Form #61731095612856 SENT to info@goldcoastschoolofguitar.com from noreply@jotform.com, via SENDMAIL 

    Have you checked your SPAM folder already? Please check your SPAM folder and see if the emails ended up there. If the issue persists,  I would suggest you to please use your own email address with SMTP settings to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!