What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I seeing a message, You're out of space - Upgrade Now

    Asked by shmca on July 24, 2017 at 03:27 AM
    I have just downgraded back to the Free version as I do not anticipate having more than 10 payers per month.  On the top of the form it states “You are out of space.”  Is there a reason for this?
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    JotForm Support

    Answered by Jim_R on July 24, 2017 at 03:55 AM

    Your current usage shows you are currently at 17 payment submissions for the month of July.

    That's the reason why you're getting the "You're out of space - Upgrade Now" message on your account. This counter will reset back to 0 on the 1st day of each month. You can monitor your usage on your Account's Usage page. For more info on account limits imposed, kindly review the article that I'm linking below.

    Complete guide: Understanding-Your-Account-Usage-and-Limits